General FAQs

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General Questions

** How long have you been in business?
We have been in business since 2008.

** Where are you located?
Hostaxis Network Pvt Ltd
2nd Floor, GK Mansion
Dakbunglow Road, Patna
800 001, Bihar (India)

** Do I have access to the tech support center 24 hours 7 days a week?
Yes, our Live support center is open 24 hours 7 days a week for immediate customer problem resolution.

** How long does it take for my account to be setup after signing up?
Your account will be setup immediately after payment. You will receive an account information email. If you do not receive an initial email from us immediately after you sign up you need to contact us.

** Do you offer web designing, maintenance and programming services?
Yes, we have a professionally staffed design team that is ready to create your site from scratch, or make any changes to your existing site. Our design and maintenance packages were created with our most common requests in mind, but custom designs are what we specialize in. You can see our packages, see a portfolio of our happy clients, or request a free consultation with one of our design coordinators by visiting this link:

** Do you place advertisements on customer's websites?
We do not advertise on our customers websites, however many of our customers participate in our AFFILIATE PROGRAM.

** Do you have reseller plan?
Yes, You may join our reseller plan

** Is the data center completely owned by you or do you co-locate?
The data center is fully owned by us.

** What is Web Space?
This indicates the amount of disk space that will be available to you on the server to hold your web site files.

** What is Data Transfer / Bandwidth?
Bandwidth refers to the amount of data that is allowed to be transfered to and from our servers. Our plans are designed to have more than enough bandwidth than a normal website would need so that you do not need to be concerned about running out of bandwidth or 'overage charges' that other webhosting companies charge.

** What is the difference between Linux and Windows accounts?
Deciding which plan and platform is right for you is often a difficult decision. We hope this explanation can help you in choosing the correct hosting platform for your website. We offer a choice between Windows-based and Linux-based web hosting platforms. While both are very reliable and widely used platforms, each has their specific advantages.

Windows hosting is often mistaken as a "must pick" only because the operating system you are running may be Windows. In fact, the majority of all websites on the Internet are hosted on the Linux platform, so most websites you have been visiting are likely to be hosted on Linux servers.

If you have Windows on your computer, you can still manage a website hosted on a Linux platform and also browse any website hosted on a Linux platform. You only need Windows-based hosting if you need Microsoft-specific applications, such as ASP, ASP.Net, Coldfusion, MSSQL Server or MS Access databases.

If you do not need any of these Microsoft-specific applications - or if you don't even know what they are, then the better choice will always be to host your website on a Linux server. Linux servers host the majority of all websites on the Internet and will provide you with highly reliable hosting services. For more details, please visit our Linux Hosting Plans.

If you are absolutely certain that your website requires Microsoft-specific applications, such as ASP, ASP.Net, Coldfusion, MSSQL Server or MS Access - please visit our Windows Hosting Plans.

** Do you offer dedicated server hosting ?
In addition to our shared hosting products, we also offer Dedicated Servers.

** How can I make a payment?
We accept major credit & Debit Cards- Visa, American Express, Discover and MasterCard And Indian netbanking through our payment gateway CCAvenue & paypal

** Do you support ASP?
ASP and ASP.NET v1.1, v2.0 and v4 are fully supported on any of our Windows hosting platforms

** Do you support PERL?
PERL is fully supported with both Linux and Windows hosting platforms. The majority of existing CGI programs (generally perl scripts) that are available on the Internet have been developed on UNIX platforms and hence tend to install and operate much more smoothly under UNIX/Linux.

** Do you support PHP?
We support PHP 5, a scripting language similar to HTML. Using PHP, you can track and authenticate users, serve up XML pages, add additional functionality to forms, and much more. This feature is supported by all Linux and Windows hosting solutions.

** What PHP Settings can I change?
While all configurations in the default file should suite most of your web applications, some will need to be changed to meet the requirements of your web applications. To understand which PHP settings affect your web applications and what effect changing them might have, or what reasonable limits may be on the ones you may wish to change

** Do you support Macromedia Shockwave and Flash?
These Multimedia utilities are fully supported by any of our hosting plans. All Flash and Shockwave technologies are supported so you can feel comfortable when you host Flash and Shockwave movies. Even if the complete websites are designed in Flash it will run perfectly on our servers.

** Do you support SQL databases?
Mysql server are fully supported by both our Linux and Windows hosting plans. MSSQL2008 is supported on Windows hosting plans

Owners of Windows platform plans can also host MSSQL databases - a comprehensive database software platform providing enterprise-class data management. It enables you to build and manage extensive, well-performing database software applications that you and your visitors can use to take your business to the next level.

** Do you support SSL?
Yes we do support SSL. With a SSL certificate you can have a secure website. You can buy certificates from us or many other providers.

** Do you provide website traffic statistics?
Yes, you will have the industry-standard traffic analyzers.

** What are your DNS servers?
Please note that you will have to use the nameservers associated with the control panel you are hosted on. Each control panel has two configured nameservers. In order to confirm which nameservers you should use please refer to the email sent to you at the time of your account creation.

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